SYSTEM OUTAGE NOTIFICATION
Incident Start Time: 9/1/2021 12:00 p.m.
Affected Systems: Lenovo laptops
Application/Integration description: Wifi and Network Interface Card
Incident response Team: Client Technology Support and Network Services
Incident: Due to a recent Windows Update, some Lenovo laptops can no longer connect to WiFi. The Windows Update has disabled the NIC.
Affected Campuses: All
Level of Severity: Critical 1, High 2, Moderate 3, Low 4
Impacted Audience: Students and faculty who personally own a Lenovo laptops
Workaround: None at this time. Working on a solution.
Level one Support notified & downtime message communicated and posted:
Posting message on Sharklink and L1 Support
Expected Resolution Time: TBD
Who reported the issue: Students
Next Scheduled Update: 5:00 PM or sooner if resolution is found
Solution:
RCA: TBD
WHO TO CALL:
If you have any questions or concerns, please direct them to Shark IT.
Thank you for your cooperation!