Two professors from NSU’s H. Wayne Huizenga School of Business and Entrepreneurship—Randi L. Sims, Ph.D., Professor of Management and Cynthia P. Ruppel, Ph.D., Associate Professor of Information Technology—teamed up with Peter Zeidler, director of advanced business analytics at TeleTech, to present their research at the Southwest Academy of Management Annual Conference. The conference was held in Houston, Texas on March 11, 2011.
The group’s co-authored research was titled “Country as a Moderator in the Relationship between Work Stress, Job Satisfaction, and Intention to Turnover.” Their study considered the attitudes of 395 full-time employees working in manufacturing and call center companies in China, India and the Philippines. Their findings indicate that the country moderates the relationship between work stress, job satisfaction and intention to turnover. Implications for future research and management practices are discussed in their paper.
The topic of work stress and how it impacts employee outcomes has been an important area of study within Western management research. With an increasingly global labor market, researchers and managers alike have begun to focus attention on the extent to which traditional Western management theories, measures, and practices translate well to developing economies.