Starting the fall 2015, all courses using online lecture tools will be hosted with the GoToTraining/GoToMeeting tool.
Students will be able to join online lectures without needing to create a ‘GoTo’ account.
For a quick GoToTraining Attendee tutorial click here.
If you experience any issues in GoToTraining/GoToMeeting, call Citrix technical support at (888) 259-8414 (24/7), or contact the Help Desk at (1-800) 541-6682 ext. 24357 or (954) 262-4357.
For specific problems, contact support below:
|
STUDENTS |
Student Help Desk(954) 262-4357 | Citrix Technical Support(888) 259-8414 |
| TYPE OF PROBLEM | ||
|
Audio issues – static, feedback, no audio, etc… |
x | |
|
Installing GoToMeeting/GoToTraining |
x | |
|
Joining a session from INSIDE Blackboard |
x | |
|
Joining a session OUTSIDE Blackboard |
x | |
| Webcam issues | x | |
For tutorials and related documentation, please refer to the Learning Systems section at http://nova.edu/help/students/index.html